Home Finance How To Deactivate, Close Or Delete Branch Account

How To Deactivate, Close Or Delete Branch Account

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Are you thinking of deactivating, closing or deleting your Branch account? It can be a difficult decision to make, and the process isn’t always clear. 

In this blog post, we’ll explain the steps you need to take to ensure that you deactivate, close or delete your Branch account safely and securely. We’ll also provide some helpful tips and advice so you can be sure you’ve made the right decision for you.

Why Would You Want To Deactivate, Close Or Delete Your Branch Account?

Are you wondering why you would want to deactivate, close or delete your Branch account? Well, there can be several reasons why you might consider taking these steps. 

Here are some common scenarios:

  1. Privacy concerns: If you no longer feel comfortable sharing your personal information on Branch, deactivating or closing your account can help protect your privacy.
  1. Inactivity: If you’re no longer using Branch and it’s just taking up space on your device or cluttering your email inbox, it might be time to deactivate or delete your account.
  1. Switching to another platform: Perhaps you’ve found a different platform that better suits your needs or offers more features. In that case, closing your Branch account can help streamline your online presence.
  1. Unsatisfactory experience: If you’ve had a negative experience with Branch, whether it’s poor customer service or technical issues, you might want to consider closing or deleting your account.

Remember, the decision to deactivate, close, or delete your Branch account is a personal one. It’s important to assess your own needs and preferences before taking any action.

How To deactivate, Close Or Delete Branch Account

If you’ve made the decision to deactivate, close, or delete your Branch account, you’re probably wondering how to go about it. Don’t worry, we’ve got you covered! 

Here are the steps you need to follow to ensure a smooth and hassle-free process:

  1. Log in to your Branch account: Before you can take any action, you’ll need to log in to your account using your credentials.
  1. Access your account settings: Once you’re logged in, navigate to your account settings. Look for options like “Deactivate Account,” “Close Account,” or “Delete Account.”
  1. Follow the prompts: Click on the appropriate option and carefully read through the prompts and warnings that appear. Some platforms may require you to confirm your decision multiple times to ensure it’s what you really want.
  1. Review any additional requirements: Depending on the platform, there may be additional requirements to fulfill before your account can be deactivated, closed, or deleted. This could include clearing any outstanding balances or removing linked payment methods.
  1. Confirm and finalize: After you’ve completed all the necessary steps, confirm your decision one final time. This is typically done by clicking a confirmation button or entering your password.
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And that’s it! Following these steps should enable you to successfully deactivate, close, or delete your Branch account. Remember, if you change your mind in the future, you may be able to reactivate or reopen your account, so keep that in mind before taking any irreversible action.

What Happens After You Deactivate, Close Or Delete Your Branch Account?

Once you’ve made the decision to deactivate, close, or delete your Branch account, you might be wondering what happens next. 

Here’s a rundown of what you can expect:

  • Account suspension: After deactivating your account, you’ll no longer have access to it. Your profile, posts, and personal information will be hidden from other users.
  • Account closure: When you close your account, your profile will be permanently removed from Branch. You won’t be able to reactivate it or recover any of your data.
  • Account deletion: If you choose to delete your account, all of your data, including posts, comments, and personal information, will be permanently erased from Branch’s servers.
  • Unlinking third-party accounts: If you had connected your Branch account to other platforms or services, make sure to unlink them to prevent any further data sharing.
  • Loss of communication: After deactivating, closing, or deleting your account, you will no longer be able to communicate with other users or access any messages or notifications.
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Remember, the impact of deactivating, closing, or deleting your Branch account will vary depending on the platform and its specific policies. Be sure to carefully consider the consequences before taking any action.

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How can I delete my Branch account?

To delete your Branch account, you can follow these general steps:

  • Open the Branch app on your mobile device.
  • Navigate to your account settings or profile section.
  • Look for an option like “Close Account” or “Delete Account.”
  • Follow the prompts to confirm your decision and provide any necessary information or documentation.

Please note that the specific steps to close your Branch account may vary depending on the app’s interface and updates. It’s advisable to consult the app’s official help or support resources for the most accurate and up-to-date instructions.

Can I close my bank account without visiting Branch?

The ability to close your bank account without visiting a Branch location can depend on your specific bank’s policies and procedures. Many banks offer online or phone-based account closure options, especially for accounts that have a low or zero balance. 

To close your bank account without visiting a physical branch, you can typically contact your bank’s customer service, follow their instructions, and provide any necessary documentation or information they require.

Why did my Branch account close?

Branch may close your account for various reasons, including inactivity, violation of their terms of service, failure to repay a loan, or other suspicious or non-compliant activity. 

The specific reason for account closure can vary depending on individual circumstances. If your Branch account has been closed, it’s advisable to reach out to their customer support for clarification and assistance.

What will happen if I don’t pay a Branch loan?

If you fail to repay a loan obtained through the Branch app, it can have several consequences:

  • Your credit score may be negatively affected.
  • You may incur additional fees, interest, or penalties.
  • Branch may use debt collection methods to recover the outstanding amount, which can impact your credit and result in legal action if left unpaid.
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It’s crucial to communicate with Branch if you are facing difficulties in repaying your loan. They may be willing to work with you to establish a repayment plan or provide alternatives.

Can a loan app blacklist my BVN?

Nigerian financial institutions and loan apps can ONLY access the Bank Verification Number (BVN) database to verify the identity of loan applicants and to prevent fraud. 


In closing, deciding whether to deactivate, close, or delete your Branch account is a personal choice that should be made based on your individual needs and preferences. If you have concerns about privacy, are no longer using the platform, or have had a negative experience, it may be time to take action. 

To deactivate, close, or delete your account, follow the simple steps outlined in this blog post. Be sure to carefully review any prompts or warnings and fulfill any additional requirements that may be necessary. 

Once you’ve taken the necessary steps, the impact of deactivating, closing, or deleting your account will vary depending on the platform. However, in general, you can expect your account to be suspended, closed, or permanently deleted, and your data to be removed from the servers. Additionally, any third-party accounts connected to Branch should be unlinked to prevent further data sharing.

Before making any irreversible decisions, consider the consequences and remember that you may be able to reactivate or reopen your account in the future if you change your mind.

We hope this blog post has provided you with the information and guidance you need to safely and securely deactivate, close, or delete your Branch account. If you have any further questions or need assistance, don’t hesitate to reach out to the Branch support team.

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