Having reliable customer care service is vital for any business. Customers need to be able to reach out to the business when they have questions or concerns. At Moniepoint, we understand this and strive to provide the best customer care service possible.
In this blog post, we will be providing you with all the necessary contact information for Moniepoint‘s customer care service, including their phone number, WhatsApp, email address and physical address.
With this information, you can easily get in touch with Moniepoint customer care and get the help you need.
Moniepoint Customer Care Phone Number
If you need to reach the Moniepoint customer care team via phone call, you can dial the following number: 0701 574 1555. The customer care lines are available from Monday to Sunday, 8:00 am to 9:00 pm.
When you call, be sure to have your Moniepoint account details ready as it might be required to verify your identity and resolve the issue promptly.
The customer care team is knowledgeable, courteous, and always ready to assist with any challenges you might encounter while using Moniepoint services.
In cases where your issue requires more attention, the customer care representative might escalate your complaint to the appropriate unit for quick resolution.
Moniepoint Customer Care WhatsApp
To contact Moniepoint Customer Care via WhatsApp, simply save their official WhatsApp number (+2347002002000) on your phone. Once saved, you can start a chat with their customer care representatives by opening WhatsApp and finding their contact in your chat list.
Through the WhatsApp platform, Moniepoint Customer Care can assist you with a wide range of services, including account issues, transaction inquiries, or even technical difficulties.
The team is committed to providing prompt and efficient support, ensuring that your concerns are addressed in a timely manner.
Moniepoint Customer Care Email Address
The Moniepoint Customer Care Email Address is [email protected]. With this email address, you can communicate any inquiries, complaints, or feedback you may have regarding Moniepoint’s services.
When reaching out via email, it is essential to provide all the necessary details and be clear and concise in explaining your issue or query. This will help the customer support team understand your concerns better and provide you with the appropriate assistance.
Keep in mind that response times may vary when contacting Moniepoint Customer Care via email, so it’s important to exercise patience.
Read Also: 7 Best Apps to save Money in Nigeria
Moniepoint Contact Address
If you prefer visiting Moniepoint’s office or sending a letter, you can use the Moniepoint contact address. The address is:
6 Adekunle Fajuyi Street
GRA Ikeja, Lagos
Keep in mind that this option may not be as fast as other methods of reaching Moniepoint Customer Care, such as calling or sending an email.
However, it may be the most suitable option for customers who need to provide physical documents or who prefer face-to-face communication.
When visiting the Moniepoint office, it’s important to bring any necessary documentation related to your query or complaint.
Read Also: Code to borrow airtime from 9mobile
Tips For Effective Communication With Moniepoint Customer Care
Effective communication with Moniepoint customer care is essential to ensure a smooth and satisfactory resolution to any inquiries or issues you may have. Here are some tips for effective communication with Moniepoint customer care:
- Be clear and concise: When reaching out to Moniepoint customer care, clearly explain your concern or inquiry in a concise manner. Provide relevant details and avoid unnecessary information to help the customer care representative understand your situation better.
- Provide necessary information: Ensure you provide all the necessary information related to your inquiry or issue. This may include your account details, transaction reference numbers, or any other relevant information that can help expedite the resolution process.
- Stay calm and patient: It’s important to remain calm and patient during your interaction with customer care. While it can be frustrating to encounter challenges, maintaining a composed and respectful attitude will facilitate better communication and cooperation.
- Follow instructions: Listen carefully to the instructions or guidance provided by the customer care representative. They are trained to assist you and may provide specific steps or actions to resolve your issue. Follow their instructions accordingly to ensure a successful resolution.
- Ask for clarification: If you do not understand something or need further clarification, don’t hesitate to ask. Customer care representatives are there to help and clarify any doubts you may have. Clear communication and understanding are key to resolving issues effectively.
- Keep records: It’s advisable to keep a record of your communication with Moniepoint customer care. This includes noting down dates, times, names of representatives, and any important details discussed during your conversation. These records can be useful for future reference if needed.
- Follow up if necessary: If your issue requires further attention or if you haven’t received a resolution within a reasonable timeframe, don’t hesitate to follow up with Moniepoint customer care. Polite and timely follow-ups can help ensure that your concern is being addressed and progress is being made.
Remember, effective communication is a two-way process. By following these tips and maintaining a respectful and cooperative approach, you can enhance your communication experience with Moniepoint customer care and increase the likelihood of a satisfactory resolution to your inquiries or issues.
Read Also: 11 Unique Business Ideas for Ladies in Nigeria
FAQS
What is Moniepoint email address?
Moniepoint’s email address is [email protected]. You can use this email to reach out to their customer support team for any inquiries or assistance.
What is another name for Moniepoint POS?
Moniepoint POS is also commonly referred to as Moniepoint Terminal or Moniepoint Point-of-Sale.
Who is the CEO of Moniepoint?
The CEO of Moniepoint is AbdulAzeez Oyegbami. Please note that executive positions may change, so it’s recommended to verify the current CEO through official sources.
How much does Moniepoint POS terminal cost?
The cost of a Moniepoint POS terminal may vary, and it is advisable to contact Moniepoint directly or visit their official website for the most up-to-date pricing information. They may have different pricing plans or options available based on your business needs.
How much is a POS per month?
The pricing for a POS terminal per month can vary depending on the service provider and the specific features and services offered. It’s best to contact Moniepoint or other POS service providers for their pricing details, as they may have different plans and packages to suit different business requirements.
Conclusion
In conclusion, Moniepoint provides multiple channels of communication to ensure efficient and effective customer support. Whether you need assistance with a transaction, have inquiries about their services, or require any other form of support, Moniepoint customer care is readily available to assist you.
You can reach out to Moniepoint customer care through various means. The phone number provided allows you to directly speak with a customer care representative who can address your concerns. Additionally, the availability of a WhatsApp number provides a convenient messaging platform for inquiries and support.
